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  • 10 Tips for Military Moving You Should Know

    10 Tips for Military Moving You Should Know

    Military families often move every two to three years, sometimes even more frequently. While relocation can be a great opportunity for career advancement and broadening experience, it’s almost always stressful. Packing your life in boxes and bags and moving to a new location can be hard, especially if you have children and pets.

    This military moving guide will introduce you to 10 tips for military moving. We’ll explain in detail how to prepare for a military move and make the process much easier.

    10 Tips for Military Moving You Should Know

    These 10 tips for moving interstate and overseas will relieve some of the stress that comes with relocating.

    Tip No. 1 – Start Planning When You Receive the Order

    Many may hear rumors of an order and start planning the move. While planning months and months ahead may sound tempting, it can actually cause even more stress. Remember that most chores aren’t accomplished until a few months before the relocation.

    Wait until you receive the official order to start planning. Most service members receive their orders several months before it’s time to move. This gives you enough time to plan everything. It’s also important to consider the time of year. If you’re moving during the peak period (May-August), it’s essential not to procrastinate.

    Tip No. 2 – Create a Binder

    Proper organization is key to making the moving process less stressful. Losing important documents is something you definitely don’t need. That’s why one of the best tips for military moving is to create a permanent change of station (PCS) binder. This binder should contain every important document, from birth certificates to powers of attorney, passports, mortgage documents, rental agreements, etc.

    You can also keep packing checklists and calendar pages in the binder. Besides having everything in one place, the binder will help you feel more organized.

    Tip No. 3 – Visit the Transportation Office

    If this is your first time moving, it’s natural to have many questions and uncertainties. Make a list of the most important questions and visit your local Transportation Office. The employees will be able to give you accurate answers and inform you about your options for moving.

    Don’t hesitate to ask something twice if you don’t understand it. Write down the answers so that you don’t forget them. Once you get home, add the paper to the binder we mentioned in the previous tip so that you have everything in one place.

    Tip No. 4 – Go Online

    Another way to manage your move better is to go online. There are many websites and blogs that contain information that could make the moving process much easier. You can contact fellow military personnel, ask them for recommendations and tips, check what paperwork you need, etc.

    Tip No. 5 – Contact Base Family Services

    Family service centers can provide useful relocation information, budgeting tips, employment opportunities, etc. Call your center to schedule an appointment, write down your questions, and speak to a relocation assistant.

    military moving guide

    Tip No. 6 – Research Your Base

    Ideally, you can visit your installation before moving, but this may not be possible if the new base is too far. Fortunately, this doesn’t mean you can’t do any research before moving. Visit Military.com’s Base Guide, where you can learn more about the location you’re moving to, get contact information, etc.

    If you have a sponsor, take advantage of having someone with first-hand information about your new base. A sponsor can help you prepare for the relocation and relieve some of the stress.

    Tip No. 7 – Talk to Children

    Moving to a new location is often much more stressful for children than adults. Ensure your children understand why they’re moving. If they’re old enough, it may be a good idea to engage them in the process. Get colorful moving labels and stickers and ask the children to decorate the boxes you’re taking with you.

    If your children are too young, ask a family member or a close friend to babysit them while you’re packing and cleaning.

    Tip No. 8 – Consider Pets

    Moving to a different city, state, or continent can be so consuming that many forget about their pets. Namely, most moving companies won’t move pets. You’ll need to organize your pet’s transportation to your new duty station.

    Before moving, ensure your pet is healthy and fully immunized. This is especially important if you want to transport the pet by plane. Remember that moving is a stressful period not just for you but also for your pets. Scared dogs and cats are more likely to run away when you least expect it. For this reason, it’s best to have a collar with an ID tag or a micro chip that makes it easier to be reunited with lost pets.

    Tip No. 9 – Have a First-Day Box With You

    A first-day box is a box where you’ll pack everything you’ll need as soon as you arrive at your new home. Instead of leaving it in the moving truck, take this box with you. The box’s content depends on your and your family’s needs, but it usually contains toilet paper, a change of clothes, diapers, snacks, etc.

    Tip No. 10 – Be as Flexible as Possible

    Expecting the unexpected often goes hand in hand with relocation . As much as we’d love it, not everything goes as planned. Delays and adjustments are often necessary and unavoidable, and if you want to make the most out of them, you have to be flexible.

    If possible, try moving on less popular days. Traditionally, the worst periods are the last week of every month, especially during the busy season. The chances of getting the preferred dates increase if you can move mid-month.

    What to Do Before Military Movers Come

    If you’ve received the official PCS order, you’ll likely feel there’s no chance you’ll be able to get everything ready on time. These tips on how to prepare for a military move will help you be more efficient and complete the moving process with greater ease.

    Get Rid of the Stuff You Don’t Need

    Your house “gains weight” over time. If you’ve lived in the same house for a few years, you’re bound to stumble upon stuff you don’t really use. Relocation is an excellent opportunity to get rid of such belongings. Think about how many of the things inside your house you want to unpack in your new home.

    Get rid of things that are broken or worn out. Of course, there’s no need to throw away everything. You can always donate to charity or organize a garage sale and even make some money in the process. If you don’t have time for a garage sale, you can ask a someone you trust to sell the items for you on the internet.

    Prepare for moving

    Wash, Wash, Wash

    Although stressful, relocation is an excellent way to get a fresh start, and a fresh start deserves fresh, clean things. About a month before the move, start washing everything you want to take with you. Besides clothes, focus on curtains, sheets, towels, pillowcases, etc.

    Find a designated area for storing the clean items until they need to be packed.

    Do Inventory With Your Camera

    Keeping track of all your belongings during the moving process can be quite challenging, if not impossible. Instead of writing down how many spoons, forks, and knives you have, you can use the camera on your phone. Simply open your cabinets and take pictures. After moving into your new home, use the pictures to check whether everything’s there.

    Use Ziplocs

    If you want to keep your spoons, forks, and knives in one place and avoid re-sorting them after moving into the new house, it may be a good idea to place them in Ziploc bags. Moreover, you can use Ziplocs for curtain rings, spices, markers, pens, hardware, etc.

    Take a Picture of the Back of Your TV and Computer

    Remembering which cables are plugged into your electronic devices can be challenging. Fortunately, there’s no need to worry about this when you can take a picture of the back. That way, you’ll know which cable goes where.

    Get Rid of Liquids

    Military moving companies don’t move liquids and chemicals, so you may end up with a stack of detergents, cleaning supplies, and beauty products. To avoid unnecessary expenses or dragging the liquid products with you in the car, it’s important to plan ahead.

    In the months before you move, pay attention to how you use the liquid products in your home and don’t buy new ones unless you absolutely have to. Moreover, you can switch to powder forms of detergents and solid shampoos and shower gels in this period.

    Get Rid of the Boxes From Your Previous Move

    Military families move frequently. If you’ve moved in the past and still have unpacked boxes from your previous move, it’s likely you don’t need the stuff. Double-check the boxes and get rid of them. Donate the stuff to charity, give it to thrift shops, or throw it in the dumpster. Decluttering is one of the best ways to prepare for moving and ensure you don’t exceed the overall household goods weight.

    Divide and Conquer

    Cleaning the house with children can be fun, depending on their age. But, in most cases, cleaning with small children is an added stress you don’t need. If you want to be efficient, it’s best to divide and conquer. One partner can take the kids and pets out while the other cleans the house. You and your partner can switch off during the day.

    Hire a Cleaning Agency

    Although it’s an added expense, hiring a cleaning agency can significantly reduce the stress of relocating. Professional cleaners can ensure your house is spotless while you do other chores.

    Take Breaks

    Moving can be overwhelming. That’s why it’s essential to remember to take breaks. Even if it’s just for a few minutes, a break can help you clear your mind and relax. Ideally, take a walk with your family, go out to eat, and forget about the stress for a while. You’ll recharge your batteries and feel refreshed.

    What Will Military Movers Not Pack?

    what will military movers not pack

    Military movers come to your house, pack your belongings, load them onto the truck, and transport them to your destination. However, there are certain things military movers won’t pack. This is often related to liability; anything that could potentially damage your belongings during transportation makes the military movers liable. If you need to move such things, you’ll need to organize the transportation yourself.

    Vehicles

    Transporting cars, boats, trucks, trailers, and motorcycles typically requires a specialized military moving company. Keep in mind that not all companies are willing to work with such heavy objects. Moreover, the cost of transporting a vehicle to a new location is often not part of the military move package.

    Pets

    Military movers will not pack pets (at least not knowingly). Regardless of whether you have fish, hamsters, cats, or dogs, they can’t go with the movers. That being said, movers will gladly take a hamster cage or an aquarium, provided they are empty and dry.

    Ensure your animals are in a safe environment before the movers come to pack your belongings. Many animals suffer stress while the movers are working and can hide inside the house or even find a way out. Keeping them in a secure, confined area is the best way to ensure everyone’s safety.

    Construction Material

    If you’re a handyman, you probably have a collection of construction materials in your garage. Unfortunately, most military moving companies won’t pack and transport such material.

    Ammunition

    While some military movers will pack your guns, ammunition is not on the list of allowed items.

    Cleaning Supplies

    Cleaning supplies can easily spill during transportation and damage your belongings, so most military movers don’t pack them.

    Batteries

    Most military moving companies will not pack and transport batteries as they can leak, explode, and cause serious damage.

    Chemicals

    Chemicals for treating spas and pools, bleach, chlorine, and disinfectants are something most military movers avoid working with. The reason is the same as with other items on the list; these chemicals can damage your belongings.

    Specific Food and Spices

    Military movers will pack food products in their original packaging with a proper seal. However, most movers will set aside food with no seal, frozen food, and spices.

    Keep in mind that this list isn’t universal for all military moving companies. Some companies may be able to pack and transport some of the items on this list.

    Let Military Movers Help

    Whether it’s interstate or overseas, moving is never easy. Packing your belongings and starting your life in a new location can be overwhelming, even for those who have done it in the past. Organizing the packing, labeling the boxes, and finding transportation can be frustrating and stressful.

    Fortunately, you don’t have to go through the process alone. Military movers will pack your belongings and transport them to your new address safely and efficiently. If you’re interested in our services, feel free to reach out to us. Even if you decide to do it on your own, we hope this military moving guide has helped you prepare for moving and handle the process successfully.

  • How Does Moving in the Military Work?

    How Does Moving in the Military Work?

    The average military family moves once every two to three years. Depending on the nature of the job and the military position, other service members are required to relocate even more frequently. Moving in the military can be very stressful and time-consuming, no matter how many times a military family goes through it. Fortunately, active members of the military, as well as veterans, are entitled to different types of financial aid, discounts, and transportation services provided by the military and various related agencies.

    This article will cover everything you need to know about moving in the army and the military. We’ll discuss everything from PCS orders and military relocation services to various types of military moving help that you can use to manage the move easier.

    What Is PCS Moving?

    Any active-duty military member can expect to move every two to three years. Service members are typically required to relocate when they receive a PCS order. PCS stands for Permanent Change of Station and is viewed as a long-term assignment. When military members get a PCS travel order, they can be transferred to a CONUS or an OCONUS base.

    CONUS refers to the continental U.S., including 48 states and the District of Columbia. In contrast, OCONUS means outside the contiguous U.S., like Hawaii, Alaska, and other countries that are a part of the United States territory. Moving to an OCONUS location is even more complicated since you’ll be moving outside the contiguous U.S. This type of PCS moving involves packing all your belongings in shipping containers, which are then transported via large container ships.

    Military members and their families can also relocate internationally, in which case, the entire family would need passports and visas. There are U.S. military bases worldwide, including Iraq, Germany, Japan, Italy, South Korea, the United Kingdom, and more.

    You can request a PCS order, or you can receive it. PCS moving can happen to anyone in the military, including members of the Army, Navy, Air Force, Marines, Coast Guard, and National Guard. PCS assignments can last two to four years until the military member receives a new relocation order.

    If you want to request a PCS order, contact your servicing Defense Logistics Agency (DLA) Human Resources office.

    What to Do When You Get a PCS Order?

    Military relocation service

    When you receive a PCS order, there are many things you need to do as soon as possible. Unfortunately, many military members need to start packing when they get their relocation order. Since moving in the military typically happens with very little notice, service members don’t have much time to plan. Sometimes, they only have a few weeks to report to their new base.

    Making an appointment with your base transportation office and current installation’s finance office should be one of the first things you should do after receiving a PCS order. Be prepared for a lot of paperwork.

    The next step is to schedule everything. Depending on the type of relocation process you choose (which we’ll get to later), you’ll be required to hire a moving company or let the government find you an approved military mover. You’ll have to choose a date and time to schedule the move, and you’ll have to specify your shipping weight and how many family members are traveling with you.

    Active service members usually receive accompanied PSC orders, meaning the entire family is required to relocate. In rare cases, a military member can receive an unaccompanied PSC order. This only happens if the service member is relocated somewhere dangerous, like bases in South Korea or Turkey.

    Here are some of the options you have for moving:

    Military Move

    A military move is when the military does the packing, transporting, and unpacking for you. This option is less stressful, as you won’t have to worry about hiring a military mover. Letting the military relocate your family is a better option if you move overseas. Not to mention that the military will cover all the costs.

    If you prefer the military to move you, you need to register on the Military One Source moving website. The next step is to schedule a moving date. You may be unable to choose the exact date you had in mind since the military offers specific dates that fit their timeline.

    One downside to a military move is the weight limit based on the service member’s rank and family size. You’ll have to pay additional fees if you exceed the weight limit.

    When you schedule your move, your Transportation Service Provider will choose a military mover in your area. The movers will arrive, pack your belongings, and place them in the moving truck. You’ll be able to track your shipment the entire time. Once the truck arrives at your new address, the movers will unpack your household belongings and reassemble your furniture.

    If the service member is away on duty and the spouse has to handle the entire moving process, a military move is the easiest way to go about PCS moving. It’s also the best solution if you have children or a full-time job and you don’t have time to pack up and move in a short period.

    Personally Procured Move (PPM)

    military one source movingA personally procured move (PPM) is otherwise known as a “do-it-yourself move” since it’s up to you to pack up your things and transport them to your new home. In other words, you’ll be in charge of hiring movers, packing all of your household belongings, and planning each detail of the move.

    However, you won’t have to pay anything. The military will reimburse you for all the relocation fees.

    Keep in mind that the reimbursement is calculated according to the weight of your household goods, not the moving expenses. More specifically, the military pays 100% of the estimated amount they would pay for a professional military relocation service. So, you can actually get some extra money from a personally procured move.

    If you choose a PPM, you will still have to register on Military One Source. Moving your family and household belongings without the military’s help must be approved first. A personally procured move is a better option if you don’t own many belongings and can fit everything into one moving truck.

    Another benefit of personally procured moving is planning the move at your own pace. You won’t be required to adjust to the military’s timeline. However, a personally procured move may be your only option if you get a last-minute PCS travel order.

    Also, be prepared for a lot of physical work. If the military member is away, their spouse has to handle everything alone. This can be particularly challenging if the military member and their spouse have children.

     

    Partial PPM

    A partial personally procured move or a partial DIY move is a combination of a PPM move and a military move. Half of your household goods will be transported by a miliary mover, and the other half is your responsibility. The military will split your weight allowance in half if you use this option. The government will also contact a local military relocation service that will come to your house and pack up one-half of your belongings.

    The Partial PPM is an excellent option because it gives you more control than a military move. You’ll be able to choose which items go with you and which will be taken by the movers. This option is also much less stressful for moving military families.

    Military Moving Help

    Regarding moving expenses, the military will cover most of the costs. Only active members of the army who receive a PCS order are deemed eligible for allowances to help manage the whole moving process. These allowances include:

    • Move-in housing allowance – This covers the rent, security-related expenses, and miscellaneous fees.
    • MALT (Monetary Allowance in Lieu of Transportation) – This allowance is used for mileage reimbursement.
    • Temporary lodging allowance – In some cases, you will be required to stay in temporary housing if there are any delays or there aren’t any houses available.
    • Dislocation allowance – This covers expenses you have during the moving process.
    • Per Diem travel allowance – This accounts for meals, lodging, and incidental expenses incurred while traveling to your new location.

    The best thing you can do is research PCS moving costs, entitlements, and reimbursements. The Military One Source website is the best place for this information. You can read more about PCS entitlements here.

    Hiring a Military Relocation Service

    Whether or not you choose a personally procured move or a military move, you have the option to hire a moving company. If you want to handle the move yourself, you will need to find a moving company without the government’s help. Various moving agencies give special discounts to active-duty members of the military.

    You might want to hire a military relocation service for its vehicle shipping service. The military will only cover the cost of shipping one privately owned vehicle (POV). Bu ove, like storage and moving fees.

    Tips for Military Moving Families

    If you’ve just received your first PCS order or expect one, here are a few tips to keep in mind.

    moving military familiesTechnically speaking, you can receive a PCS order at any time. However, the “PCS season” is usually in the summer, when most PCS orders are issued. Service members and their families generally move between May and September, but the peak PCS moving time is July. Since many moving military families take action as soon as they receive their relocation orders, you should find a military mover agency as fast as possible.

    One of the most important aspects of moving in the army is bringing only necessary baggage. There won’t be any room for excessive belongings. When you move, the military will estimate a shipping weight based on your rank and the size of your family. To avoid paying additional fees, only bring what is necessary.

    Don’t pack anything by yourself if you opt for a military move. The military mover agency will be held liable if something is broken or damaged during the moving process. That’s why they need to ensure nothing is broken before it’s packed.

    PCS moving requires a lot of financial planning. While the military covers your moving expenses, the reimbursement may not be paid immediately. To avoid any financial issues, make sure to have a PCS savings fund.

    You’ll also have other expenses for moving, like restocking your home, buying cleaning supplies, car maintenance, etc. If you exceed the weight limit, you might need to keep some of your belongings in storage. The military’s relocation allowance won’t cover these costs, so plan accordingly.

    Even though it might sound excessive, it’s never too early to start a new PCS fund. It’s generally advised to start saving money for your next PCS relocation as soon as you arrive at the current one. After all, PCS orders often come out of the blue, and they can certainly take you by surprise.

    When it’s time to claim your reimbursement, make sure to have all your paperwork in order. This includes PCS travel orders and traveling fees (tickets, fare receipts, and other fees).

    Make the Best of PCS Moving

    Whether you’ve just received your first PCS order or if you’ve relocated to new bases multiple times, moving in the military is never an easy process. There are many things you need to take into consideration, including finding a new home, packing up all your belongings, and going through a ton of paperwork.

    Even if you’ve covered all these steps, you still have to consider transporting your vehicle. If you’re looking for reliable vehicle transportation and a military mover company, Military Movers are here for you. We strive to make the PCS transition easy and stress-free for active members of the military and their families. If you have any questions about our services or want to get a free quote, feel free to contact us.

  • CONUS Contact Information

    CONUS Vehicle Processing Centers

    VPC Operating Hours For POV processing are 0800-1600, Monday-Friday, except federal holidays. Members are encouraged to arrive at the VPC by 1530 hrs to insure processing is completed
    on time.Atlanta, GA VPC
    2579 Campbell Boulevard
    Ellenwood, GA 30294
    Telephone number: 404 363 4449/3753
    Fax number: 404 363 1858
    Toll-free number:  800 965 9155

    Baltimore, MD VPC
    2501 Broening Highway
    Baltimore, MD 21224
    Telephone number:  410 631 5751
    Fax number: 410 631 5756
    Toll-free number:  800 631 5751

    Charleston, SC VPC
    1510 Meeting Street Road
    Charleston, SC 29405 (Updated 4/04/07)
    Telephone number:  843 805 6667  (Same #)
    Fax number: 843 805 6671 (Same #)
    Toll-free number:  800 747 9223  (Same #)

    Dallas, TX VPC
    500 North Stemmons Freeway
    Lake Dallas, TX 75065
    Telephone number:  940 497 1036
    Fax number: 940 497 1076
    Toll-free number:  866 438 2046

    Los Angeles, CA VPC
    23803 South Wilmington Avenue
    Carson, CA 90745
    Telephone number:  310 549-8277
    Fax number: 310 549 7438
    Toll-free number:  800 887 3344

    NY/NJ Metro VPC
    260 Meadow Road
    Edison, NJ 08817
    Telephone number:  732-339-0591
    Fax number: 732-339-0595
    Toll-free number:  877 269 3702
    (“877” is toll-free)

    New Orleans, LA VPC
    5481 Crowder Boulevard
    New Orleans, LA 70127
    Telephone number: 504 246 2102/0770
    Fax number: 504 246 2111
    Toll-free number:  800 721 9632

    Portsmouth, VA VPC
    3015 Airline Boulevard
    Portsmouth, VA 23701
    Telephone number:  757 465 4127
    Fax number: 757 465 3970
    Toll-free number:  800 810 7480

    Richmond, CA VPC
    1200 Wright Avenue
    Richmond, CA 94804
    Telephone number:  510 231 6831
    Fax number: 510 237 4046
    Toll-free number:  800 704 2444

    Orlando, FL VPC
    1934 McCoy Road
    Orlando, FL 32822
    Telephone number: 407 854 8771/8772
    Fax number: 407 854 8774
    Toll-free number:  800 758 5998

    San Diego VPC
    4334 Sheridan Lane
    San Diego, CA 92120 (Updated 4/04/07)
    Tel: 619 5636321
    Fax number: 619 5636320
    Toll-free number: 8773448972

    Seattle, WA VPC
    2302 Ross Way
    Tacoma, WA 98421
    Telephone number:  253 272 1712
    Fax number: 253 272 2375
    Toll-free number:  800 597 1833

    St. Louis, MO VPC
    4236 Crescent Industrial Drive
    Pontoon Beach, IL 62040
    Tel #  618 931 2888
    Fax number: 618 931 2892
    Toll-free number:  800 275 3706

  • Transforming Itself From A Traditional Moving Company, Sirva Assembled A Range Of Services And Expertise.

    Brian Kelley, president and CEO of SIRVA Inc. (SIR), explains that SIRVA (from the Latin servire, to serve — a name coined in 2002 for a company under construction only since 1998) started out as a traditional moving company. By rapidly assembling product offerings ranging from immigration management to mortgage services, the company, he says, is “redefining relocation for our customers.”Notes Bradley Safalow,* an analyst at JPMorgan Chase & Co. (JPM), “SIRVA has transformed itself from a pure-play moving-services provider to a leading provider of relocation services. We think the company now has the platform in place to gain market share in the $50 billion global relocation-services industry”— a market he describes as encompassing an array of relocation services beyond simply the shipping of household goods: home purchase and sale, mortgage, appraisal and title services; visa and immigration management; tax assistance, and expense management and records management. With reported 2003 revenues of $2.3 billion, which the company says gives it claim to third place in this market behind comprehensive third-party relocation advisors Cendant Corp. (CD) and Prudential Relocation, a subsidiary of Prudential Financial Inc. (PRU) — SIRVA’s strategy is bold, says Kelley: to become the world’s best relocation solutions company for its customers.

    The van lines would become the foundation for a full-service relocation provider. That strategy, he says, called for assembling assets. With Rogers anxious to move on to new CD&R projects, it was time to bring in a full-time CEO, says Rogers, who adds he reacted enthusiastically when Kelley’s name came up. The two had been colleagues at General Electric Co. (GE), says Rogers, a 26-year GE veteran whose last positions before joining CD&R as a principal in 1998 were as senior vice president and as a member of GE’s corporate executive council. Kelley, meanwhile, notes he had worked at GE from 1994 to 1998, including a stint as vice president in the major-appliances division, before he joined Ford Motor Co. (F) as vice president of global consumer services, eventually becoming president of Lincoln Mercury. “The roots of SIRVA’s culture come from GE,” says Rogers

    FLEET OF FOOT

    Transforming the relocation business wasn’t the objective when private-equity firm Clayton, Dubilier & Rice (CD&R) acquired North American Van Lines in 1998 and merged it with Allied Van Lines in 1999, explains SIRVA chairman and former CEO, and CD&R partner, Jim Rogers. He says the initial, more modest strategy was simply to gain a foothold in the $7 billion global moving space, which, he says, was fragmented among numerous small, often independent or franchised competitors. By 2002, SIRVA says, it reasoned that the $1 billion in annual revenues it garnered between North American and Allied gave it enough scale to justify investment in technology infrastructure and to institute cost control measures. As it became more efficient, says Rogers, SIRVA instituted a growth culture.

    The strategy was viable at the time, says Rogers. But “we spent all of 2000 integrating equal-size companies that had been archenemies for a long time.” By the time SIRVA merged the companies, ramped up technology and cut costs, he says, the environment had changed radically. During the information-technology boom of the late 1990s, says Kelley, corporate coffers were overflowing, and SIRVA’s clients took the position that “talent infusion was key, and they’d put talent where they needed it.” As a result, says Kelley, “relocations boomed.” But when the economy cooled in 2000 and 2001, so did relocations, he points out. Even as total volume diminished, he says, clients searched for cost savings. Instead of moving employees by hiring independent movers, he says, companies were contracting with such comprehensive third-party relocation advisers as Cendant and Prudential Relocation. The strategy was meant as a way to reduce per-move relocation costs, says Rogers, who adds: “We woke up and realized the market space was still terrific; it was just that buying habits had changed.”

    Rather than hunker down and protect what market share it had, SIRVA embraced an aggressive, acquisition-based offense, says Rogers: “It’s a high-integrity meritocracy, passionate about customers, having a belief in the magic of people, high differentiation in compensation, recognition and reward and honest talk and no hierarchy or cronyism.”

    Enter Brian Kelley in July 2002.”Literally a month before I got here,” says Kelly, now 43, “SIRVA bought Corporate Relocation Services [(CRS), a third-party relocation firm based in Cleveland], handing me a nice acquisition that had tremendous potential for future growth.”

    Acquiring CRS, however, would not allow the still relatively small SIRVA to go head-to-head with the much larger competitors, notes Kelley, who has a degree in economics from Holy Cross College. So, he says, the company redefined the market space in a way that played more to SIRVA’s core strength: the combination of relocation and moving services. Most relocation services solicit bids among movers when relocating a client, explains Rogers, who notes, “We owned the moving brands. We could go to customers as the one company in the world that could guarantee trucks and drivers in the peak summer moving season. We had cost advantages because we did not have to mark up the moving. And we offered risk abatement in terms of buying and selling houses (offering a pre-agreed price if a relocated employee’s house remained unsold after a specified period of time).We came up with a very, very strong value proposition, and it’s worked spectacularly.” To market its new full-service offerings, the company first targeted its long-term moving clients, says Rogers, and added new customers as experience built.

    LOCATING ASSETS

    Other acquisitions, made possible by CD&R equity, bolstered SIRVA’s ability to provide complementary services to clients, explains Kelley. He reels off in quick succession a string of companies SIRVA bought between 2000 and 2004: In the relocation business, he says, the company purchased PRS Europe in Belgium, France and the Netherlands; Rettenmayer in Germany; and Prime International of Australia — now SIRVA Relocation — in the Asia/Pacific region. He says international moving-company acquisitions included France’s Maison Huet and Allied Pickfords in the Asia Pacific region.He adds that SIRVA moved into providing vehicle and liability insurance by buying TransGuard and the National Association of Independent Truckers (NAIT). From 2000 through June 2004, SIRVA reports, the company spent more than $154 million on acquisitions meant to gain advantage over competitors by building out its global footprint. SIRVA now has more than 8,000 employees in over 40 countries, says Kelley. About 20 percent of the company’s gross revenues come from European and Asian relocation services, he adds.

    By November 2003, SIRVA executives say, the company was large enough to go public. The initial public offering on the New York Stock Exchange, along with a secondary offering completed in June, raised approximately $800 million. The proceeds were used to pay down debt, reduce the ownership stake of existing private investors and position SIRVA for additional strategic acquisitions, says Kelley, who notes CD&R retains about a 30 percent stake in the company.

    Kelley insists that SIRVA’s methodology is simple: It uses every asset to leverage its way into profitable markets, a tactic he illustrates with scribbled diagrams and matrices. An early example: “When we acquired Allied, we also got TransGuard, which provided insurance to moving companies. So we asked,Why can’t we insure companies that aren’t moving companies but have fleets, trucks and drivers? That drove the National Association of Independent Truckers acquisition.NAIT at the time represented 11,000 drivers, and we’ve grown that to about 30,000. There’s still a 200,000-driver growth opportunity in the U.S.”

    Kelley explains that SIRVA continuously cross-references its products and services (moving, relocation, insurance, business services) with customer channels (corporations, consumers, government, fleets, and drivers) and geography, looking for opportunity. A country in which one customer channel or product/service category is strong may present possibilities for growth in another arena. “The growth game,” says Kelley, “is all about taking current products to new channels and exploring new channels with current products.”

    To simplify its business model, SIRVA says, it is disposing of underperforming logistics businesses, asset-intensive operations that move heavy or specialized loads and do not meet the company’s growth demands. SIRVA reports it sold its North American specialized transportation business in October and expects to complete the sale of its European counterpart shortly; Transportation Solutions is also for sale.

    LOOKING FOR MOVERS AND SHAKERS

    Rogers says that the businesses are only one facet of SIRVA’s success formula — the others being culture, people and operational excellence.He particularly points to culture, noting that SIRVA started at a disadvantage: Some initial acquisitions were “corporate orphans,” or small divisions of larger companies. “In those environments, they don’t get the money, talent or encouragement to be the best they can be.” Given such drawbacks,Rogers says, they were infected with static, complacent entitlement cultures with promotions and rewards based less on performance than on seniority. “Changes,” he says, “had to be made.”

    Kelley admits that he is passionate about “a culture that sees the possibility of the future, that sees the benefit of change. You have to show people why growth is important and how it’s possible. You have to give people the confidence to grow, and provide businesses with the tools and the investment they need.” He says employees who bought into the growth culture helped provide “a mix of expertise that’s been here quite a while, plus new talent that challenges and learns at the same time.”Morgan’s Safalow lauds Kelley’s efforts to date: “He has significantly altered the company’s culture, making it more sales-oriented.”

    Kelley ticks off the names of “athletes” who have joined the company and who share his vision of SIRVA’s potential, lured — as he says he was — by a sense of opportunity and commensurate reward. He also touts the SIRVA Leadership Program.”We hire kids right out of college and put them through an 18-month program so they can step up and play a big role for us.” The first crop of nine students — immersed in sales, marketing, finance and operations, working on cross-functional projects and in the field with customers and agents — will graduate in January, says Kelley, who notes that five new participants have begun the program and 15 more are slated to join through July.

    METRICS DASHBOARD

    Once the right people were onboard, SIRVA says, it began upgrading its operations to favor a customer-centered approach embodied in a “lean Six Sigma” quality-assurance program. SIRVA develops a “dashboard” of metrics particular to each customer, Kelley explains. “We go to the customer and say,’ Here’s how we’re performing for you, and here’s how we’re performing for other clients. If we’re not doing as well for you or not meeting your specs, why?’ It’s a unique way of approaching the client because it’s collaborative and you work together to improve your quality based on customer selected metrics.” Kristie Kederis, SIRVA vice president for quality and a certified Six Sigma black belt, notes that SIRVA conducted a series of “Voice of the Customer” roundtables to determine which metrics were critical. In relocation, she says, these include level of transferee satisfaction, total expense by relocated division, number of days a home is on the market, home-sale price compared with its appraised value, and billing accuracy. “A reporting engine that sits on top of our systems allows us to automatically query and populate the graphs,” says Kederis. Reports are tracked internally on a weekly basis and reviewed with clients monthly, she says. “We monitor and analyze risk points before problems occur, and issues are resolved before reports reach the client. This contributes to our 98 percent retention rate.” SIRVA reports that it completed 20,000 transfers and 365,000 moving shipments in 2003. SIRVA says it was awarded a GSA Federal Supply Service Schedule contract in 2003 and is one of a handful of companies that offers a full range of relocation services to federal agencies. Safalow notes that SIRVA has gained market share at the expense of other market players: “In 2003’s fourth quarter, approximately 80 percent of SIRVA’s new business was won from a competitor.” Under Kelley’s watch, Rogers says, SIRVA continues to enhance its range of services and expand its global reach. In September 2004, for example, the company reports that it acquired D.J. Knight & Co., a specialty residential brokerage and relocation-services company operating in 32 states as well as several European business centers. Rogers says he expects such aggressive expansion will continue: “We’ve just started in this, and we have many years ahead of strong growth and operating leverage and the ability to self-fund more acquisitions.”

  • Military POV Shipping: Rules & Restrictions

    If you need your POV shipped, either because of a PCS order or for another reason, there are some limitations you should be aware of. Depending on the circumstances, you may qualify for free shipping with the Department of Defense, though that is not always an option. In this blog post, we’ll take a look at the requirements and limitations of shipping a privately owned vehicle for members of the military. The sections below address issues of vehicle size and weight restrictions, shipping timeframe, eligibility for government-sponsored POV transport, and what can be shipped inside the vehicle.

    Whether you’re moving as a family or by yourself, this resource from Military One Source has a wealth of helpful information and links about relocating, both for CONUS and OCONUS permanent change of station orders.

    Vehicle Restrictions – Most standard autos and family cars can be shipped by the government, but there are limitations with other types of vehicles. RVs, large trucks and some SUVs may not be able to shipped at no charge. Certain requirements must be met in order to ship a POV, which means that any modifications or customizations could be an issue. Any nonstandard or impermanent changes to the vehicle fall into this category and include things like rear spoilers, wings, lift kits and body kits. Vehicles that exceed 20 freight tons–which is more than almost all standard cars and light rucks–may be excluded from POV shipping through the DoD, except under special circumstances.

    Timeframe Considerations – For members of the Army and Air Force, a privately owned vehicle must be shipped within 90 days of your departure for OCONUS vehicle shipping and 30 days for change of station orders within the U.S. If the shipment is not made within the allotted timeframe, approval must be granted. Members of the Marine Corps and Navy may have a POV transported as long as they have at least one year of service remaining at their current station at the time when the vehicle arrives.

    For the most up-to-date information about shipping your POV, see this PDF from the U.S. Transportation Command that includes current regulations as of March 2015.

    Eligibility For POV Shipping – To ship a POV at the expense of the government, you must be a member of the armed forces, or a retiree or DoD civilian that is authorized for POV shipment. Entitlement is limited to  permanent change of station orders and applies to only one vehicle, which must be owned or leased by you or a dependent.

    Shipping Personal Items – For the most part, personal items must be removed from the vehicle before it can be transported. There are some exceptions for items like tools, spare tires, and luggage racks, but they must be firmly secured. If you have any doubts as to whether something is allowed inside the vehicle while it’s being shipped, it’s a good idea to contact either the shipper or vehicle processing station to make sure that you’re not including anything that will increase the cost or delay shipping times.